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24 Hour Technical Support (888) 326-4296

Fredericksburg Office

Local (830)992-2240

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Frequently Asked Questions

What are the different types of unlimited data plans?

We’re offering three types of unlimited data plans. The main differences between these plans are speed and video streaming quality. Here are the details:

Gold 30  Download speeds up to 30 Mbps with Video streaming at high definition, optimized for 720p.

GOOD FOR: Everyone! Families with many connected devices; people who want the best quality regardless of the device they use; people who watch video on big-screen TVs.

Silver 25   Download speeds up to 25 Mbps with Video streaming at DVD quality definition, optimized for 480p.  

GOOD FOR: Families with many connected devices; people who don’t mind watching shows in DVD quality and tend to watch on laptops, tablets, or small TVs.

Bronze 12   Download speeds up to 12 Mbps with Video Streaming at small screen quality, optimized for 360p.  

GOOD FOR: Smaller households that don’t use many connected devices; people who mostly tend to stream videos on their phone or tablet. Think more YouTube than Netflix.

How much data usage is included in my unlimited data plan?

On an unlimited data plan, there are no limits to how much data you can use during your monthly billing cycle. However, on the Unlimited Bronze, Silver, and Gold service plans, after 40, 60, or 100 GB of data usage, respectively, Viasat may prioritize your data behind other customers during network congestion. When the network is not busy, nothing will happen to your service speeds. When the network is busy you may experience slower service speeds. Web pages and videos may respond and load more slowly than during periods of non-congestion.

If I need more download speed can I change my Viasat service plan?

Yes. If you need more download speed or higher Video Streaming you can change your plan by simply calling our office during regular business hours. CTESC Internet Services customers can change plans, up or down, once a calendar month. Customers can also place their account on "Vacation Suspend" for a maximum of six months consecutive, at a reduced monthly charge. Vacation Suspend months do not count toward the 24 month term of the lease agreement.

Does my data usage ever affect the speed of my Internet service, especially if I use a lot of data?

When the network is not busy, nothing will happen to your service speeds. When the network is busy, and you have used more data than the amount stated for your service plan in the paragraph directly above, Viasat may prioritize your data behind other customers, which will result in slower speeds. Web pages and videos may respond and load more slowly than during periods of non-congestion.

Is there a Free Zone?

No, with unlimited data plans, there’s no need for a Free Zone. The Free Zone was created to give additional data to our customers on our older plans during the wee hours. With our new unlimited data plans, you don’t have to wait until 3 a.m. to download files.

For our older Exede plans there is 100% FREE download and upload data usage every night from 12 midnight – 5 a.m. (local time) on our Classic Plans and 3 a.m. to 6 a.m. (local time) on our Liberty Plans.

Note: Some Liberty Plans do not include the Late Night Free Zone and 100% of monthly data usage counts toward the Liberty Data total usage.

Will my Viasat service work with a Wi-Fi wireless router?

Yes. You get the new Viasat Wi-Fi Modem with built-in Wi-Fi, or you can use your own. If you don’t have the Viasat Wi-Fi Modem or would prefer to use a different router, any modern router will work with Viasat.

Already a customer? You can upgrade your older Exede modem to an Viasat Wi-Fi Modem by calling our business office. Additional monthly charges and a new two-year commitment will be required.

Here’s a short video that explains a bit about how Wi-Fi works in your home.

What is Video Data Extender on the older Exede plans?

All Existing Exede plans have a new feature. It’s called the Video Data Extender. It’s aimed at giving you the ability to stream more online video using a lot less data.

Think of the Video Data Extender like one of those water-saving devices on your shower or sprinkler: It lets you get the same job done, only using less water. Or compare it to getting a more fuel-efficient car: You can drive the same speed to reach your destination, but you burn less fuel in the process. We think the Video Data Extender is a great tool to help you maximize the data you pay for and get more out of your service.

What about Satellite Internet latency?

Viasat Internet service incorporates ground breaking web acceleration technology which speeds up page load times, minimizing the effect of latency. In addition to higher speeds enabled by our high capacity satellite, you will experience a snappier web browsing experience.

Can I use VoIP on the Viasat service?

Yes. VoIP (Voice over IP) services work fairly well on Viasat. Since there are dozens of VoIP solutions out there, we can’t recommend a particular solution, but our customers have reported good results with many of the most well-known VoIP services, including Skype. We do recommend that you keep a landline or cell phone available in your home in the case you need to call 911 in an emergency.

Can I use VPN (virtual private network) on the Viasat service?

Some VPNs work well with Viasat, while others run slowly or don't work at all. "SSL"-based VPNs -- which work off a web browser and not special software -- often work just fine. If you need to use a VPN on Viasat, you should consult with your company's IT department before ordering. Better yet, visit the main Central Texas Electric Co-op office in Fredericksburg and test it out yourself.

What about gaming with the Viasat service?

As a general rule, online multiplayer action games tend not to work well with Viasat, while turn-based multiplayer or single-player games with fewer online elements may work better. Your physical location, gaming platform, and many other factors can impact games’ performance. If a game requires you to play “real time” it probably won’t work well on Viasat. Most other games will be just fine.

Gamers should also bear in mind that software updates and downloadable content do count toward your data allowance, and can add up quickly.

Can a current Exede or WildBlue customer get the new service?

Yes. As a valued current customer, we want to offer you an opportunity to upgrade to our new Viasat service. We are offering a FREE Upgrade Program for our current customers. The upgrade may require a brand new satellite dish and modem which will be installed and configured by a certified technician. Please call us at (830) 992-2240 or 888-297-1340 for specific details.

What if I choose to stay with my current Exede or WildBlue service?

We remain dedicated to providing high quality service for customers who wish to continue their Exede or WildBlue service. Even if you choose to remain on your existing WildBlue service, improving your service experience remains a priority for us. Viasat implemented technology upgrades for our WildBlue customers as the new levels of service became available.