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24 Hour Technical Support (888) 326-
Fredericksburg Office
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Toll Free (888)297-
Frequently Asked Questions
What are the different types of plans?
The main differences between these plans are the Download Speed and monthly High-
Choice 75-
GOOD FOR: Everyone! Families with many connected devices; people who want the best quality regardless of the device they use; people who watch video on big-
Choice 25-
GOOD FOR: Smaller households that don’t use many connected devices; people who mostly tend to stream videos on their phone or tablet. Think more YouTube than Netflix.
Or, in the north part of our service area…
Choice 30-
GOOD FOR: Everyone! Families with many connected devices; people who want the best quality regardless of the device they use; people who watch video on big-
Choice 12-
GOOD FOR: Smaller households that don’t use many connected devices; people who mostly tend to stream videos on their phone or tablet. Think more YouTube than Netflix.
How can I add more High-
Viasat Internet service plans come with a set monthly amount of High-
If I need more download speed can I change my Viasat service plan?
Yes. If you need higher download speed or more monthly High-
Does my data usage ever affect the speed of my Internet service, especially if I use a lot of data?
After you’ve used up your monthly High-
Is there a Free Zone?
The Free Zone was created to give additional data to our customers on our older plans during the wee hours. With our new plans, you don’t have to wait until 3 a.m. to download files.
For our older Exede plans there is 100% FREE download and upload data usage every night from 12 midnight – 5 a.m. (local time) on our Classic Plans and 3 a.m. to 6 a.m. (local time) on our Liberty Plans.
Note: Some Liberty Plans do not include the Late Night Free Zone and 100% of monthly data usage counts toward the Liberty Data total usage.
Will my Viasat service work with a Wi-
Yes. You get the Viasat Wi-
Already a customer? You can upgrade your older Exede modem to an Viasat Wi-
Here’s a short video that explains a bit about how Wi-
What about Satellite Internet latency?
Viasat Internet service incorporates ground breaking web acceleration technology which speeds up page load times, minimizing the effect of latency. In addition to higher speeds enabled by our high capacity satellite, you will experience a snappier web browsing experience.
Can I use VoIP on the Viasat service?
Yes. VoIP (Voice over IP) services work fairly well on Viasat. Since there are dozens of VoIP solutions out there, we can’t recommend a particular solution, but our customers have reported good results with many of the most well-
Can I use VPN (virtual private network) on the Viasat service?
Some VPNs work well with Viasat, while others run slowly or don't work at all. "SSL"-
What about gaming with the Viasat service?
As a general rule, online multiplayer action games tend not to work well with Viasat, while turn-
Gamers should also bear in mind that software updates and downloadable content do count toward your data allowance, and can add up quickly.
Can a current Exede customer get the Viasat service?
Yes. As a valued current customer, we want to offer you an opportunity to upgrade to our new Viasat service. We are offering a FREE Upgrade Program for our current customers. The upgrade may require a brand new satellite dish and modem which will be installed and configured by a certified technician. Please call us at (830) 992-
What if I choose to stay with my current Exede?
We remain dedicated to providing high quality service for customers who wish to continue their Exede service. Even if you choose to remain on your existing service, improving your service experience remains a priority for us. Viasat implemented technology upgrades for our Exede customers as the new levels of service became available.